- New agreements for this service are not accepted. The service is available until 31.12.2024
- Secure money transfers to countries that have joined the SEPA direct debit scheme
- Money is transferred automatically, if the payment is initiated by the payee
- Possibility to set the limit for a single payment, as well as the total number of payments
About service
What is a SEPA direct debit?
The SEPA direct debit is an international payment service for debiting funds from the account, if the payment is initiated by the payee based on the payer’s mandate. Transfers from the accounts of SEB customers are executed under SEPA Core Direct Debit Scheme.
Main terms of the service
- SEPA direct debit is only available in euros
- Money is debited only from the account specified in the agreement
- SEPA direct debit payment will be rejected on its receipt date, if the balance of funds in the specified account is insufficient
Frequently asked questions
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Log in to internet bank.
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Select "Other/Settings“ from the menu bar.
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Click on "Digital documents“ from the list.
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Select "Upload document“
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Upload the filled out application (it is not necessary to print it out and manually sign it, you need to provide correct data and sign electronically).
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Select topic "SEPA direct debit payments“.
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Select one of possible document types:
• application for termination of the agreement, if you filled out application to cancel the SEPA direct debit service.
• request for payment order copy, refund, suspend the payment, etc., if you filled out the request of a payer using SEPA direct debit service.
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Click on the Next button and sign the document.
Read more about the e-document signing portal here.
All executed payments will be listed in your account statement (in EUR).
If you are using the internet bank, all your applications related to the SEPA direct debit service may be submitted online. If you are not using the internet bank, you may visit the selected bank unit. You will be required to submit your personal identity document.
A confirmation of the executed SEPA direct debit payment may be ordered online by filling out an application form template or by visiting the selected bank unit. The form template named “Request of a payer using SEPA direct debit service” is available in section “Documents“.
Tick the “Request to provide confirmation of execution of a SEPA direct debit order“ box and fill out the payer and the payee data.
You are entitled to recover money debited under the SEPA direct debit order, if within 8 weeks from the date of funds debiting you provide us with an application for recovery of money. Tick the “Request for a refund of the amount debited in accordance with a SEPA direct debit order, if the SEPA direct debit order was executed not earlier than 8 weeks ago“ box.
If you noticed that funds were debited without your consent, you have to submit an application regarding illegal debit orders not later than within 13 months from the date of debiting.
The form template “Request of a payer using SEPA direct debit service” is available in section “Documents“ should be submitted online or by visiting the selected bank unit.
To recover illegally debited money, you need to fill out an application online or by visiting the selected bank unit. The form template “Request of a payer using SEPA direct debit service” is available in section “Documents“.
Tick the “Request for a refund of the amount debited under an unauthorized SEPA direct debit order, if a relevant unauthorized transaction was executed not earlier than 13 months ago“ box and specify the reason of refund.
The bank will automatically transfer funds only to the payee specified in the request. If you fail to specify the payee, the bank will execute all SEPA direct debit orders.
If you are not willing that the bank automatically transfers funds to the specific payees, you need to submit an request of the payer using SEPA direct debit service, tick the "Request to block the execution of SEPA direct debit orders from a specific account” box and fill out the payer and the payee data.
In this case, the bank will execute all received SEPA direct debit orders, except for the payee you specified. This choice of yours takes effect no later than on the following business day when the bank receives a relevant notification submitted no later than 2.00 PM.
If you are willing to revoke the automated payment blocking to specific payees, submit a new request of a payer using the SEPA direct debit service, tick the "Request to unblock SEPA direct debit orders in a specific account“ box and fill out the payee data.
You are entitled to instruct your bank to suspend the SEPA direct debit orders by notifying the bank and the payee. Such instruction must be given to the bank in written form, which comes into effect no later than on the following business day when the bank receives a relevant notification submitted no later than 2.00 PM.
To suspend one automatic transfer order, in the request of a payer using SEPA direct debit service tick the "Request for a one-off suspension of the execution of a SEPA direct debit order from a specific account“ box and fill out your data and the payee data.
Price list
| Service | Charge |
|---|---|
| Funds debiting to the account according to SEPA direct debit payment order (for each payment order)1 | EUR 3.00 |
1 SEPA direct debit service is provided to a customer – payer, willing that funds are debited to his account according to SEPA direct debit payment order.
