Support for borrowers

If you have a mortgage loan, you can postpone repayments for up to 12 months, and for consumer loans and leases for up to 6 months.
For credit cards, you can postpone the repayment of the credit card part of the loan, while keeping the interest payment, for up to 3 months.

We consider each application for deferment on an individual basis, carefully analysing the customer’s individual situation. If your financial situation improves, you can cancel the deferment at any time by making a request to the bank. In this case, the normal loan instalment payments will resume the following month.

Given that a part of the loan will not be repaid for a certain period of time, we will have to recalculate the loan repayments and set up a new repayment schedule, which is why repayments after the deferment period are normally higher.
It is also important to understand that during the grace period, part of the loan will not be repaid, so interest will accrue on the higher outstanding amount and will increase compared to the repayment of the loan without deferral.

If you defer a credit card instalment, you can continue to use your credit limit if you have not used it up. Please note that you will have to pay interest on the part of the credit limit used. At the end of the grace period, you will have to pay a mandatory instalment on the part of the credit limit that has been used in full.

Yes, each situation is assessed on an individual basis and the grace period can be extended if necessary

Deferment of part of the repayment of a loan instalment (excluding interest) is a solution to reduce the financial burden in unforeseen situations. It is important to remember that your monthly repayment will increase at the end of the grace period, as interest will be charged on the higher amount of the outstanding loan and will increase compared to the repayment of the loan without deferral.

Any borrower facing financial difficulties can apply for a deferment of part of the repayments (excluding interest).

If you are experiencing financial difficulties, we always recommend that you contact your bank first and seek advice from the bank’s specialists, without waiting for debts to build up.
In some cases, deferring loan repayments may be treated as loan restructuring. The restructuring feature may be visible to other lenders.

Yes, deferment can be applied to several loans at the same time. However, a separate application must be made for each loan.

Yes, if the loan insurance premiums continue to be paid, the insurance is valid during this period.

Amendments to the loan and lease agreement to postpone the repayment of the loan without changing the repayment term are free of charge.
No deferment fee will be charged for deferment of a credit card credit limit instalment, but all fees related to the card will continue to apply: card issuance fee, card usage fee etc.

If you postpone repayments, we do not review the margin set in the loan agreement.

Deferring the repayment of a credit card credit limit allows you to temporarily postpone the payment of instalments. Once the repayment has been postponed, the interest rate is recalculated, depending on the amount of credit limit used.

Log in to your Internet Bank, select the leasing agreement (select “Loans and leasing” -> “My leasing” -> “Request for change of terms” from the top menu bar) and confirm your request. The consent of your spouse/co-borrower is required when applying for a deferral of the lease payment (you will be informed by the staff member responsible for your application).

If you extend the repayment term, the interest will be recalculated. A new repayment and interest payment schedule will be drafted. If you extend your loan, your monthly payment will be lower, but the amount of interest paid will increase.

Extending the maturity of a loan is a solution to help reduce the financial burden in unforeseen situations. It is important to remember that a longer repayment term increases the total amount of interest paid.

The repayment term of the credit card credit limit cannot be extended.

If you change your repayment method, it will remain in place until you have repaid the loan in full, or until the next agreement to change your repayment method.

If you change from a linear repayment method to an annuity, the monthly repayment instalment will be slightly lower and the interest instalment will be slightly higher for the duration of the interest period.
This is because the linear method and the annuity method differ. With the linear repayment method, the principal amount of the loan is divided into equal instalments which are paid each month. To these is added interest calculated on the outstanding part of the loan, i.e., the lower the outstanding balance, the lower the amount of interest paid. Thus, unless the interest rate changes, the monthly instalments decrease gradually over the life of the contract.

With the annuity method, a flat monthly payment is made each month, consisting of the repayment instalment and interest. Initially, the interest is the larger part. Gradually, the interest part of the instalment decreases, and the loan part increases, but the total monthly instalment remains constant until the interest rate changes.

Loan modification is a solution that helps reduce the financial burden in unexpected situations. It is important to remember that changing from a linear repayment method to an annuity will result in a higher total interest payment.