With Debit Mastercard you can
- Change the card settings using the SEB mobile app or the Internet Bank
- Make contactless payments in stores, apps or online
- Order the card and receive it at your home address or any other address in Lithuania or abroad or via parcel machine
- Pay by card at regular retail stores and e-shops in Lithuania and abroad
- Withdraw cash from the ATMs of SEB and from ATMs of other Lithuanian and foreign banks, and also withdraw cash at cash dispensing shops
- Securely change your card’s PIN code with the one you prefer using ATMs of SEB
- Make contactless payments by card up to 50 euros. When making the very first contactless payment by card, for security purposes you will be required to enter your card’s PIN code
- Deposit cash to your bank account free of charge at the SEB deposit-enabled ATMs in Lithuania (charges apply above the limit)
Other debit cards
SEB Mylimiausia Mastercard
- Join the loyalty programme – collect and redeem your loyalty points at partner shops with digital wallets that we support
- Pay at regular retail stores and e-shops
- Make contactless payments
- Add your card to one of the digital wallets we support
- Order the card and receive it by post or via parcel machine
- Free of charge with a service plan, otherwise – EUR 1 / month
What to do if your payment card is lost or stolen?
- Report this immediately by calling +370 5 268 2800 to block the card, or block the card yourself by using the mobile app
- When you block your card, you can order a new payment card immediately
- Within one week, we will produce and issue a new card and provide you a new PIN code. A defined fee is applied for new card issuance according to the price list
Frequently asked questions
In case your card is lost or stolen, we suggest blocking it immediately. You can block the card:
- in the mobile app (“Cards” → “Card” → “Blocking”)
- in the Internet Bank (“Cards” → “My cards” → “Block card”)
- by calling SEB Bank at +370 5 268 2800 (24/7)
Yes. You can order a new card in the Internet Bank section "Cards" → "New card". Debit cards are sent by post. We can send the card to your residential address, office address or anywhere else in Lithuania or abroad, wherever you usually stay or prefer to receive the card at. Sending by ordinary mail in Lithuania is 2 euros, by registered mail – 4 euros. The fee for sending the card abroad is 10 euros. We can send the card to the selected parcel machine. A fee of EUR 2.8 is charged for sending a new, renewed or replaced card via parcel machine.
You can view your card’s PIN code in the Internet Bank section "Cards" → "My cards" → "View PIN code".
A standard daily limit for cash withdrawal at ATM by debit card is 2000 euros. Maximum possible daily limit for cash withdrawals at ATM by debit card is 15 000 euros. A standard daily limit for payments by debit card is 3000 euros. Maximum possible daily limit for payments by debit card is 15 000 euros. The total monthly limit for payments and cash withdrawal by credit card is in range of 5000 euros to 50 000 euros (the limit depends on the type of the credit card).
You can change cash withdrawal or payments limits:
• in the mobile app (“Cards” → “Settings and limits”)
• in the Internet Bank (“Cards” → “My cards” → “Change details”)
• by calling SEB Bank at +370 5 268 2800
If you have not received the goods or services you paid for, if the amount is incorrect, or if the same amount has been debited several times, we suggest that you first contact the merchant/the service provider.
If you are unable to resolve the problem with the merchant/service provider, the bank may mediate in accordance with the rules of the Mastercard organisation to help you recover your funds.
You can apply for a chargeback by selecting ‘Cards’ → ‘Card statement’ in your online bank. Set the required date, tick the box next to the card in the ‘Period’ section and click ‘Show’. When the list opens, find the amount debited and select ‘Dispute transaction’.
In order to investigate your situation regarding the debited funds, we need additional information, which you can provide when completing the chargeback application.
In the ‘Comments’ section of the application, you should provide the following information:
• a detailed explanation of the situation
• what product or service you purchased
• whether you have received an order confirmation
• whether and when you tried to contact the merchant for a chargeback (attach a copy of your correspondence with the merchant)
If you are unable to contact the supplier of the product or service, or if the website where you bought the product or service is no longer available, please provide evidence (for example, a screenshot) of this.
You should also provide any other supporting documentation that relates to the disputed transaction.
You can submit all documents by logging in to your online bank (click on ‘Additional services’ → ‘Electronic documents’ → ‘Upload document’ in the menu bar. Under the ‘Subject’, select ‘Chargeback application documents’).
Please note that if you do not provide additional information within 5 working days, the request will be rejected.
Yes. You can change the PIN code by using an ATM of SEB.
First you need to activate the card. You can do it either in mobile app or the Internet Bank:
- in the mobile app (“Cards” → “Card”)
- in the Internet Bank (“Cards” → “My cards” → “Activate card”)
Renewed cards can also be activated by using ATMs of SEB – insert the card, enter the PIN code and select "Card activation".
Payment transactions using a payment card are different from a normal money transfer transaction. When paying by card, funds are not debited from the account linked to the payment card and transferred directly to the payee’s payment service provider, but are reserved in the account so that they are not used for any other transactions from the same account. The reserved funds from the account linked to the payment card must be transferred by the bank to the payee once it receives the confirmation of the card payment.
The bank, after receiving the cardholder’s consent to pay with the card, reserves funds in the account linked to the card for the transaction, so that the funds are not used for other transactions from the same account. The bank must transfer the funds to the payee after receiving a confirmation of the payment by card from the payee.
In accordance with the rules of the MasterCard payment card organisation, when a cardholder makes a payment with a payment card, the bank, seeking to ensure payment of the payment, reserves the funds of the payment transaction in the account linked to the card and transfers them to the payee upon receipt of confirmation of the card payment from the payee. The confirmation is normally received by the bank within a few days after the cardholder confirms the card payment.
Once the cardholder enters the payment card details and confirms the payment transaction in the manner agreed with the bank, the payment order is already executed and cannot be cancelled, even if the funds are reserved in the account linked to the card.
The bank automatically cancels the reservation of funds in the card-linked account if it does not receive any confirmation of the card payment from the payee within 7 calendar days from the date of reservation of funds.
Advance reservations (usually hotel accommodation, car rental) are cancelled within 30 calendar days.
If the card is blocked, transactions made with the payment card until the time of blocking will not be cancelled.
Manage your card in the app
| Issuance and delivery | |
| Card account currency | EUR |
| Card usage fee1 | EUR 1 per month |
| Card validity | 4 years |
| Card issuance2 | Free of charge |
| Urgent card issuance2, 3 | EUR 30 |
| Issuing new card if the old one is lost / stolen / damaged, if new PIN is issued or at cardholder's request before its expiry date (e. g., change of the cardholder’s name, surname, etc.) | EUR 5 |
| Sending a card by regular post in Lithuania | EUR 2 |
| Sending a card by registered post in Lithuania | EUR 4 |
| Sending a card by regular post to another country | EUR 10 |
| Sending a card via parcel machine | EUR 2.80 |
| Collecting a card at SEB bank unit | EUR 5 |
| Depositing of cash | |
| Depositing of cash into your own bank account in euros using SEB bank cash-in ATMs in Lithuania | Free of charge |
| Total monthly cash deposit limit for all customer accounts and linked cards | EUR 10 000 |
| Fee, if an individual limit in excess of the standard limit is approved | 0.07% of an amount exceeding EUR 10 000 per month |
| Cash withdrawal | |
| At cash dispensing shops when paying by card an amount not less than EUR 5 | Free of charge from EUR 5 up to EUR 100 |
| At ATMs of SEB Bank and other Lithuanian and foreign banks | 2 % (minimum EUR 1) |
| At partners4 points of sale | 0,8 % (minimum EUR 1.50) |
| Monthly statements can be submitted: | |
| at the online banking site | Free of charge |
| at a SEB bank unit | EUR 5 |
| Other services | |
| Account balance at SEB Lithuanian ATM5 | Free of charge |
| Currency exchange fee in case of operation in other than the card account currency6 | 2.65 % |
| Obtaining a copy of the receipt in case of payment in Lithuania7 | EUR 1.45 |
1 The charge is debited on the 28th day of each month. If the card agreement is terminated prior to maturity on the customer’s request, the bank shall be entitled to apply and debit the fee for the current month.
2 There is an additional charge for sending / collecting the card.
3 This fee is added to the card issuance fee.
4 Cash withdrawals from the terminals of “Perlas Finance”.
5 Checking the account balance in other ATMs of Lithuanian and foreign banks, if they have provided such technical functionality.
6 For payment card holder transactions (e.g. payment at a point of sale or online, cash withdrawal at an ATM) by Mastercard payment card, if the transaction currency is other than euro, the transaction amount is converted into euro according to the exchange rate set by Mastercard International and valid on the day of the data processing. The relevant exchange rate applied by the international payment organizations is increased by the bank’s set 2,65 % currency exchange fee.
7 This fee is applied only if the customer is willing to receive the documents confirming the payment transaction by card and if identified that they include the cardholder’s signature or other data specifying that the cardholder paid by card.
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